This privacy notice tells you what details we collect and how we use and process your personal data.
Contact details: Sorrel’s Garden
Data Controller: Sorrel Everton
Email address: sorrel@sorrelsgarden.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including any items of delivery:
· First name, last name and title
· Contact data such as address, email address and telephone numbers
· Records of meetings and decisions
· Photographs of your garden or plants
· Information relating to compliments or complaints
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
· Our legitimate interests are: Personal information is needed to be able to enter into an introductory conversation about offered services and goods in response to client\'s needs and requests. If the conversation continues to a contract, personal information is needed to complete the contracted services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from:
· Direct interactions
· Verbally
· In writing via letter, paper, email and text message
· Through messages left on our answering machines (mobile)
· Direct enquires through our website
· Direct enquires through social media
· Feedback you provide
Data from 3rd parties
· When you are referred to us by a family member or friend
· When you are referred to us by another company/business
How long we keep information
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for HMRC and Employment Law purposes.
If contact was made but no contract entered into, basic information such as name and point of contact will be kept for one year
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
To enable us to complete a contract we may share information with:
· Suppliers and service providers
We do not transfer your personal data outside the European Economic Area (EEA)
Website
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
• Information about your browser, network and device
• Web pages you visited before coming to this website
• Web pages you view while on this website
• Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Analytics
This website collects personal information to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
Contact Forms
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. We also provide this information with Google Drive for storage.
Visitors to our social media platforms
When you visit our social media platforms, we use Instagram analytics to collect standard social media log information and details of visitor behaviour patterns and demographical data. We do this to find out the number of visits and demographical data of our social media platforms.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office,Wycliffe House, WaterLane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint